My Apple repair story morphs into the absurd.

Yea, it just gets better.

So I got fed up with my local retail and decided to go above their heads to get an answer. I called the 800 customer support number, who called the manager of the store, who called the chief genius in and they got things moving quite quickly. Apologies up and down, and a $50 gift card. Quite a nice response to what has been a pretty miserable event. They also said ‘we feel it is stable now and you can come pick it up this afternoon’ so I ran to the store, talked to the nice senior Genius (who took over my case) and he said it was fine and I should call him personally if there are any more problems.

The store opens at 10. I’ll be calling at 10:01.

I was playing with the machine last night and just had to laugh. Yes, the machine is stable, but it is running 10.5, the operating system from about a year ago, not 10.5.5, the upgrade that had sent my computer into a tizzy. The whole reason I took the machine in for repairs was difficulty in the upgrade from 10.5.4. to 10.5.5, and Apple’s store just erased my disk, reinstalled 10.5 and pronounced my machine ‘ready’. (For the record, I had 10.5 stable the day before I took it into them, even writing out on my notes ‘10.5 works, but 10.5.5 is having the problems).

Oh this will be a fun call to make. Basically a week spent to get me back to where I was a week ago.


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