Grr….looks like I am not alone in the dreaded 9838 error message which is arriving when you update your old iPhone to the new v.2.0 software. Macintouch reader reports are filled with others getting the same messages. And now with Itunes being overloaded with new subscribers and updates, the process is quite annoying.
Some suggestions include removing any applications you downloaded prior and resetting the iPhone to the factory default. Perhaps I can do the manual update that was in the Macrumors.com site yesterday (I have the software somewhere).
UPDATE: It’s due to massive overload of the activation servers (thanks ATT for your stupid requirement that phones be activated day one).
UPDATE: Here is a thread about it on the Apple site.
UPDATE: The Washington Post chimes in.
UPDATE: The 9838 error is a problem connecting to the iTunes server. I was able to connect and reactivate and complete the upgrade at 12:53 EDT. Your mileage may vary. I should note that the v.2.0 upgrade which was ‘stalled’ mid-upgrade ‘took’ and when the phone got back online it was running 2.0 (you’ll see an icon for the App Store and a new icon for Contacts).
More updates as the day goes on…